Free shipping for orders over R500!

Customer Support

Shipping and Delivery

What Shipping Methods Are Available?

Local Pickup : You’re welcome to collect from our premises in Kenilworth. Place your order and select local pickup in the shipping options. We’ll sms you address details when your order is ready for collection.
Door to Door : The flat rate will be applied for orders below the free shipping threashold.

What Are The Delivery Charges?

Free deliveries for orders above R500.
South Africa : A flat rate of R75 is charged.

How Long Will It Take To Get My Package?

Local (Southern Suburbs) : Orders are ready for collection within 2-3 days of you having placed your order
Greater Cape Town Metropole : Orders are ready for collection within 3-4 days of you having placed your order
Other Areas : Door to door orders will be delivered within 5-7 working days

Returns & Exchanges

What To Do If You Are Unhappy With Your Product?

Contact us within 7 days of receiving your Fins&Fido parcel, with a reason for your dissatisfaction & we will organise a courier to have the product collected. You can request a replacement or a refund